Zelle^®

You can send money to friends, family, and others you trust.²

Since money is sent directly from your bank account to another person’s bank account within minutes¹, it’s important to send money only to people you trust and to ensure you’ve used the correct email address or U.S. mobile number.

If you don’t know the person or are not sure you will get what you paid for (i.e., online bidding or sale sites), you should not use Zelle. These types of transactions are potentially high risk, like sending cash to a person you don’t know.

If you have already enrolled with Zelle, you do not need to take any further action. The money will go directly into your bank account, typically within minutes.¹

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Drake Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll using the email address or mobile number where you received the notification to ensure you receive the money.

Zelle QR codes provide peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number. To locate your Zelle QR code:

1. Log in to Online or Mobile Banking
2. Go to ‘Bill Payment’
3. Select ‘Send Money with Zelle’
4. Select ‘Settings’

You can view, print, or share your Zelle QR code to receive money. To send money using the Zelle QR code, follow the ‘Send Money’ steps and instead of entering the recipient’s email address or U.S. mobile phone, select the QR code icon on the ‘Select Recipients’ screen. You will need to allow access to your camera to scan the QR code. It is important to confirm the recipient’s name is correct when reviewing the transaction before clicking ‘Send.’

It is also important to be aware of QR Code scams to ensure the QR code has not been tampered with before sending money. Learn more about common scams in our blog.

Zelle is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle should only be used to send money to people you trust.

Neither Drake Bank nor Zelle offers a protection program for any authorized payments made with Zelle.

Users must be enrolled through a bank or credit union that offers Zelle to send and receive money. You can find a complete list of participating financial institutions here. If their bank or credit union is not listed, we recommend you use another payment method.

To use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, go to your activity page, choose the payment you want to cancel, and then select ‘Cancel This Payment.’

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust and ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back, and contacting our team to determine what options are available.

Money sent with Zelle is typically available to an enrolled recipient within minutes.¹

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for Drake Bank. When you use Zelle within Online or Mobile Banking, your information is protected by the same technology we use to keep your bank account safe.

Contact our team right away for assistance at (651) 224-5000.