We understand the importance of accessing your accounts and using your debit card at any time during the day. Fraud Text Alerts is a fast and free1 way to help monitor your debit card transactions and stop potential fraudulent purchases.
Our fraud monitoring program works around the clock3, keeping an eye on your account and transactions. If we detect a suspicious debit card transaction, a text message is sent to you asking if the transaction is fraudulent.
Our fraud monitoring program uses multiple strategies and variables when determining whether a transaction is suspicious and potentially fraudulent. One variable is based on the geographic location of the transaction. Because of this, we suggest informing us of your travel plans so we can add a travel note to your account. Doing this will help avoid having legitimate charges flagged as potentially fraudulent.
Our fraud monitoring program uses multiple strategies and variables when determining whether a transaction is suspicious and potentially fraudulent. One variable is based on the geographic location of the transaction. Because of this, we suggest informing us of your travel plans so we can add a travel note to your account. Doing this will help avoid having legitimate charges flagged as potentially fraudulent.
Drake Bank does not charge for Fraud Text Alerts. However, standard text and data rates from your mobile carrier may apply.
No, Drake Bank continuously monitors your accounts for potential fraudulent transactions. Now, with Fraud Text Alerts, you can manage these transactions in near real-time3.
Typically, the text message is sent within 30 seconds of the denied transaction. However, timing varies based on your mobile carrier and the availability of the mobile network.
Additionally, text messages are only sent between 8 a.m. and 9 p.m. local time, based on the debit card’s zip code. If a charge occurs after 9 p.m., you will not receive a text until after 8 a.m. the following day. In some cases, your card may be blocked from further use until you can be contacted; however, you can reach us 24/7 at (833) 735-1892 if you have any issues with your card.
If you do not reply to the Fraud Text Alert within 15 minutes, we will attempt to call you at the phone number(s) listed on file. Additionally, if you do not have an active mobile phone number on file, we will call you at the phone number(s) on file to verify the transaction.
If you respond later than 72 hours after the initial communication, you will not receive a response. However, you can reach us 24/7 at (833) 735-1892 if you have any issues with your card.
Fraud Text Alerts are only sent between 8 a.m. and 9 p.m. local time, based on the debit card’s zip code. If a charge occurs after 9 p.m., you will not receive a text until after 8 a.m. the following day.
If your card is blocked or you have issues with your card outside of these hours, you can reach us 24/7 at (833) 735-1892.
Text messaging is required for Fraud Text Alerts; however, if you do not have text messaging or an active mobile phone number on file, we will call you at the phone number on file to verify the transaction.
Fraud Text Alerts are only sent by U.S. mobile carriers. If you are traveling outside of the U.S., you may not receive the text message based on your mobile carrier and mobile network availability.
Additionally, we recommend that you call to inform us of your travel plans so we can add a travel note to your account. Doing this will help avoid having legitimate charges flagged as potentially fraudulent. In some cases, your card may be blocked from further transactions until you can be contacted.
No, the response can be sent as uppercase, lowercase, or a mixture of both.
However, only the following commands can be used. Responses outside of these commands will prompt an error message.
YES – verifies the transaction was made and authorized by you
NO – confirms the transaction as fraudulent
STOP – opt-out of Fraud Text Alerts
UNDO – re-enroll in Fraud Text Alerts
HELP – Provides a 24/7 phone number for debit card support
Call (651) 224-5000 to update your phone number on file at the Bank. Your old number will continue to receive Fraud Text Alerts until you have updated your information.
No. Drake Bank will never ask for personal, account, or other sensitive information via text message. If you receive a text message asking for sensitive information, do not respond and contact us immediately at (651) 224-5000.
For more information on protecting your personal information, visit our Security Center.
Reply ‘STOP’ to any Fraud Text Alert message. This will cancel future Fraud Text Alerts for the card number associated with the mobile phone number you sent the message from. You’ll receive a final message with the opt-out confirmation.
If you would like to re-enroll at any time, send ‘UNDO’ to 37268. This will re-enroll you in Fraud Text Alerts for future debit card transactions. We strongly recommend against unsubscribing from Fraud Text Alerts.
Our fraud monitoring program uses multiple strategies and variables that are driven by current fraud trends and industry standards. Many variables are used to determine whether a debit card is suspicious. Some variables include the number, dollar amount, and rate of transactions, merchant type, geographic location, and previous usage patterns.
A Fraud Text Alert may ask about multiple transactions if the characteristics of multiple transactions raise suspicion.
Yes, if you do not reply to the Fraud Text Alert message within 15 minutes, we will attempt to call you at the phone number(s) listed on file with the Bank. Additionally, if you do not have an active mobile phone number on file at the Bank, we will call you at the phone number(s) on file to verify the transaction.
Please note that text messages and phone calls are only sent between 8 a.m. and 9 p.m. local time, based on the debit card’s zip code. If a charge occurs after 9 p.m., you will not receive a text until after 8 a.m. the following day. In some cases, your card may be blocked from further use until you can be contacted; however, you can reach us 24/7 at (833) 735-1892 if you have any issues with your card.
Some merchants preauthorize transactions before the purchase is finalized. This is very common with pay-at-the-pump gas transactions or at restaurants. In these cases, your Fraud Text Alert will show the preauthorization designated by the merchant instead of the actual transaction amount. However, the preauthorization amount will not be posted to your account.
If you reply ‘No’ to confirm that the suspicious transaction is fraudulent, we will restrict your card from future transactions and text you a phone number to call. Our representatives will help review outstanding charges on your account to prevent any other fraudulent transactions. Additionally, we will start the process of issuing you another card. We know that getting a new debit card is not ideal; however, it is an essential step in keeping your account secure.
Call us at (651) 224-5000 to register your new number or request to be removed from Fraud Text Alerts until you get a new phone and/or phone number. If we are unable to contact you regarding a suspicious transaction, either via Fraud Text Alerts or phone call, your card will be blocked.
Drake Bank offers online and mobile banking, account statements, and account alerts to help you manage your account activity. Contact our team at (651) 224-5000 for more information on these services.
Have questions? Contact our product support team today—we’re here to help.
Contact our team right away if you believe your card is lost, stolen, or compromised.
Use your Drake Bank debit card at MoneyPass surcharge-free ATMs
1 Drake Bank does not charge a fee for Fraud Text Alerts; however, standard text and data rates from your mobile carrier may apply. Messaging frequency depends on account activity. Text messages will come from 37268 or 20733.
2 Fraud Text Alerts is available to Drake Bank consumer and business debit cardholders who have mobile phone service through a participating carrier and have an active mobile phone number on file with Drake Bank. Participating mobile carriers are subject to change without notice. By providing your mobile phone number, you agree to enroll in Fraud Text Alerts and authorize text message notifications of suspected fraudulent activity.
3 While our fraud monitoring program monitors debit card transactions 24 hours a day, Fraud Text Alerts and phone calls are only sent between 8 a.m. and 9 p.m. local time, based on the debit card’s zip code. If a charge occurs after 9 p.m., the text message and/or phone call will not be sent until after 8 a.m. the following day. However, you can reach us 24/7 at (833) 735-1892 if you have any issues with your card.
Text messages may not be delivered to you if your phone is not in the range of the transmission site or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of the Bank and mobile carriers may interfere with the message delivery, for which neither the Bank nor the mobile carrier shall be responsible. Mobile carriers do not guarantee that Fraud Text Alerts will be delivered. Additionally, the Bank and its service providers shall not be liable for failure to provide fraud monitoring and/or Fraud Text Alerts, and fraud monitoring and Fraud Text Alerts may not be available at any time and for any reason outside the reasonable control of the Bank, its service providers, or any third party of the Bank or cardholder.
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