Security Center

Credit Freeze

A credit freeze restricts access to your credit report, making it harder for thieves to open accounts in your name. Here’s what to know:

• A credit freeze helps protect your identity without affecting your credit score.
• A credit freeze won’t prevent you from opening new accounts, applying for jobs, renting an apartment, or buying insurance. However, you’ll need to temporarily lift the freeze to proceed with these actions.

Visit the Federal Trade Commission to learn about types of credit freezes and how to set them up.

Account Security

• Monitor your accounts regularly and report any suspicious activity immediately.
• Keep your account information secure and be cautious when entering payment details on websites, especially in public places.
• Use ATMs with video surveillance for added security. Find surcharge-free options with our ATM Locator.
• Avoid using card readers that are loose or appear to be tampered with.
• Never cash checks or wire money to people you don’t know, and don’t accept checks written for more than the requested amount.
• Use Bill Pay services to keep your account information secure and avoid unnecessary paper trails.
• Remember, our team will never call to request your account information or send requests for personal information via unsecure email.

Account Fraud

If you suspect identity theft of financial fraud, it’s essential to act quickly; follow these steps to protect your accounts:

• Contact our team immediately if you notice any suspicious activity on your Drake accounts.
• Call TransUnion, Equifax, or Experian to request a Fraud Alert. They’ll notify the other bureaus.
• Obtain free copies of your credit reports from each bureau and review them for unauthorized accounts or activity.
• Let your banks, lenders, and credit card companies know about the potential fraud. For compromised accounts, open new ones.
• If your personal information was stolen, report it to the local police.
• Identity theft takes time to resolve. Regularly monitor your accounts for suspicious activity and report anything unusual right away.
• Visit the Federal Trade Commission website for detailed guidance and additional steps for dealing with identity theft.

Personal Information Security

Keeping your personal information secure doesn’t have to be complicated. Taking proactive steps can help safeguard your personal information.

• Reduce the identification documents you carry daily, and store sensitive papers in a safe place.
• Switch to eStatements to avoid paper trails and shred sensitive documents before tossing them out.
• Avoid clicking on links or opening attachments in unexpected emails or messages.
• Use secure messaging platforms when sharing sensitive information online.
• Regularly update your devices and software. Anti-virus programs and pop-up blockers can add additional protection.
• Create unique, strong passwords for every account and enable multi-factor authentication when available.
• Avoid public Wi-Fi and steer clear of downloading files from unknown sources.