Home > Resource Center > Product Guides

Encrypted Email

Protect personal and confidential information sent via email.

In today’s digital landscape, email is often used to exchange personal and confidential information. Drake Bank uses Zix Encrypted Email to help ensure that only intended recipients can view personal and confidential information sent via email.

Encrypted Email works with Microsoft (Outlook), Gmail, Yahoo, and other email services.

How It Works

Receiving Encrypted Email

Zix Clients

If you or your company also use Zix Encrypted Email services:

  1. You will receive Encrypted Emails just like usual email messages. The email will include an alert showing that the email is encrypted.
  2. You can view the message details, download attachments, and reply to the email as you would normally. If you reply to the email, it will be sent encrypted.
Secure Message Center

If you or your company do not use Zix Encrypted Email services:

  1. You will receive an email notification with instructions on how to open the Encrypted Email via our Zix Secure Message Center. First, select ‘Open Message’.
  2. You will be directed to the Zix Secure Message Center login page.
    • New users will be prompted to register by creating a password (follow steps in the Account Setup tab).
    • Returning users will need to enter their previously created password to log in (follow steps in the Forgot Password tab if you need to reset your password).
  3. Once signed in, the Encrypted Email will display, and you can view the message details, download files, and reply. If you reply through the Secure Message Center, it will be sent encrypted.

Account Setup

To create a new Zix Secure Message Center account, follow these steps:

  1. Click ‘Register’ on the Secure Message Center login page.
  2. Enter your email address and create a password.
  3. Click ‘Register’ to create your Secure Message Center account.

Forgot Password

If you have an existing Secure Message Center account and need to reset your password, follow these steps:

  1. Click ‘Reset’ on the Secure Message Center login page.
  2. Enter your email address and create a new password.
  3. Click ‘Reset’ to set your new password.
  4. Enter your verification code sent to the email address you previously entered to confirm your password reset. The verification code will expire in 20 minutes.
  5. Click ‘Verify’ to confirm your new password.

Frequently Asked Questions

Encrypted Email helps reduce the risk of unintended disclosure of personal and confidential information by defining policies and rules and encrypting messages with potentially sensitive information.

Encrypted Emails expire 30 days from the sent date.

You can securely upload personal and confidential documents by using our Secure File Upload option.

Visit the Zix website for additional information and resources.

Get In Touch

Have questions about your account? Contact our team today—we’re here to help.

Send Email
(651) 224-5000

Send Securely

Send confidential information safely using our secure email service options.

LEARN MORE

Lost / Stolen Card

Contact our team right away if you believe your card is lost, stolen, or compromised.

LEARN MORE

Additional Resources

Product Guides

How-tos and helpful resources for our products and services.

LEARN MORE

Resource Center

Explore helpful tools, support, and financial resources.

LEARN MORE

Security Center

Tips and products on how to keep your accounts secure and protect them from fraud.

LEARN MORE

Build A Better Future.

We’re here to make your relationship with money simpler and more meaningful, helping you reach the future you’re aiming for.

ABOUT DRAKE BANK